Return and Refund Policy

Last updated: December 21, 2020

Thank you for shopping at UK Cast Stone Online.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to UK Cast Stone Online.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to UK Cast Stone Online, accessible from https://ukcaststoneonline.co.uk
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are canceled 48 hours after placing your intial order, all of our products are made to order.

Goods that you can see are damaged when delivered you must refuse to accept the goods, then Uk Cast Stone will take a claim with the courier service and arrange replacement.

If you receive your order and you find that you have measured incorrectly we will not be able to exchange your products

You will not have any right to cancel an Order for the supply of any of the following Goods:

– The supply of Goods made to Your specifications or clearly personalized.
– The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
– The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
– The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@ukcaststoneonline.co.uk
  • By phone number: 07873 880312

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 48 hours
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. If you wish to return heavy goods that have been delivered to you, please contact the Customer Care Team on 07873880312 or email us on info@ukcaststoneonlione.co.uk, to arrange collection. UK Cast Stone Online reserves the right to make a charge of up to £55.00 to cover the collection cost, which will be deducted from the amount to be refunded. You will be notified of this amount at the time of cancellation. If you would like to discuss the return of any product or have any questions about our Returns Policy, please contact a member of our Customer Care Team on 07873880312. Lines are open Monday to Saturday 9am – 6.00pm (GMT).

You should send the Goods at the following address:

UK Cast Stone Online, Unit 1-2, Mill Farm, Common Rd, Brough, HU15 2EA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds

Refunds are returned via the same method you used to pay. Refunds are issued within 7 days from the product arriving back from the customer in the same condition it arrived in.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@ukcaststoneonline.co.uk
  • By phone number: 07873 880312